Check out the highlights from Customer Success Summit 2017.
Hear thought leaders discuss how Zoe is changing the game for Customer Success.
Guy Nirpaz, Co-Founder & CEO at Totango
Don Peppers, Founding Partner, Author of One to One Future, CXSpeakers
Claire Burge, CEO & Founder at This is Productivity
Thomas Lah, Executive Director at TSIA
The Customer Success industry is established and expanding. Attend the 5th Annual Customer Success Summit to hear visionaries and leaders reveal next steps to building truly customer-centric organizations to surpass your business goals. See the 2016 highlight video.
Start 2017 off strong with practical, actionable learnings
Stay engaged with creative and transformative sessions
Discover tips for complex challenges from industry professionals
Socialize with peers who have faced similar challenges
Network and participate in interactive sessions
Get to know customer success professionals from around the world
Escape wintery weather in temperate San Francisco
Experience luxury in the downtown Marriott Marquis
Make it a team-building event with group discounts
Can’t overstate how great it was to meet other cloud leaders who understand that customers matter most. I am definitely sending my team again.
- Dan Finnigan, CEO, Jobvite
At Summit 2017, we will chart the roadmap of customer success around these content tracks:
Beyond the Customer Success Function: Applying the customer success mission to every team
Innovative Technologies & Methods: Driving competitive advantage with the right "secret sauce"
Customer Success Models: Customizing engagement across diverse channels and segments
VIP Executive Track: Creating a customer-centric culture for their entire company (for VPs and above)
Customer Impact Track: Maximizing the investment in Totango for increased retention (for Totango customers only)
The thing I most appreciate about the Customer Success Summit is the focus on quality content and sessions for people in senior leadership roles. Summit always inspires new ideas and tools that I use to galvanize my team and entire organization.
- Ariel Utnik, Chief Customer Officer at Feedvisor
Board Member, Netsuite
Former CEO Motorola
Head of Customer Success Recruiting
Principal - Flexible Consumption Practice
Customer Leader for High Tech
When my team implemented just a few of the ideas presented at the 2016 Customer Success Summit, we saw a definitive upswing in our retention. Without a doubt, we’ll be back next year.
- Shai Rybak, VP Customer Success, Clicktale
Three best practice tracks no matter where you are on the customer journey:
Designing Customer Success for teams just getting started
Mastering Customer Success for scaling and growing your practices
Aligning Customer Success to optimize it with the rest of your company
* Produced by *
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* Bronze Sponsors *
* Supporting Partners *
The Summit probably saved me countless hours of rejigging my own processes. I’ve also gained a network of people in the same field and we’ve already connected to share notes and best practices.
- Janielle Loken, Customer Success Lead at Statflo